We now always book online for holidays. We never use to, we use to go to the travel agents and book through them, but we found that if you go online with the same company you will save around £300 and maybe more, which seems silly, that you are booking with the same company, but if you book through their shop it cost you more.
I agree with you Diane. I have worked in online travel for the last 7 years with 2 major players so am a big supporter of online travel. Though I think the above highlights its not as foolproof as we would like 😉